FAQs

ORDERING & PAYMENT

How do I place an order?
Select your color and size, click "Add to Cart," proceed to checkout, enter your details, and confirm. You'll receive a confirmation email immediately.

What payment methods do you accept?
Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are SSL-secured.

Can I change or cancel my order?
Yes, within 12 hours of placing the order. Email support@veysole.com — after that window, changes cannot be guaranteed.

Is it safe to use my credit card?
Yes. We use SSL encryption and PCI-compliant payment processors. We never store your full card number.

SIZING & FIT

How do I find my size?
Our shoes run true to US size. Measure the longest part of your foot and use the size chart on the product page. Sizes available: US 5 to 11.

What if I order the wrong size?
We offer a first-time size exchange. Email support@veysole.com with your order number and the size you need.

Are these suitable for wide feet?
Yes. The relaxed, open-style fit is designed to feel comfortable for most foot widths. When in doubt, we recommend checking the size chart or contacting us before placing your order.

SHIPPING & DELIVERY

How long does delivery take?
Processing takes 2–5 business days. After dispatch, estimated delivery is 8–15 business days for the United States and 10–28 business days for international orders, depending on your region.

Is shipping free?
Yes, we offer free standard shipping on all orders. Optional shipping insurance may be available at checkout.

Will I get a tracking number?
Yes, every order ships with a tracking number sent via email. You can track your order at:
https://veysole.com/pages/order-tracking

My tracking hasn't updated. What do I do?
International tracking may take a few days to refresh while the package is moving between facilities or clearing customs. If there is no update after 7 business days, please email support@veysole.com.

RETURNS & REFUNDS

What is your return policy?
We offer a 30-day return policy. Items must be unworn, unused, and in their original packaging. Please email us before sending anything back — unapproved returns will not be accepted.

How long does a refund take?
Once we receive and inspect your return, we will notify you if the refund is approved. If approved, the refund will be processed to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.

I received a damaged item. What do I do?
Email support@veysole.com within 7 days of delivery with clear photos of the item, packaging, and issue. We’ll review the case and help make it right.

PRODUCT

Are these shoes designed for everyday comfort?
Yes. Our shoes are designed with soft cushioning, a lightweight feel, and a relaxed fit to support comfortable everyday wear.

How do I clean them?
Wipe with a damp cloth and mild soap. Do not machine-wash or submerge. Air dry away from heat.

Are they good for daily wear?
Yes. They are made to be lightweight, flexible, and easy to slip on, making them a great choice for home, errands, casual walks, and everyday comfort.

Didn't find your answer?

Email support@veysole.com — we're happy to help.